How long is fulfillment time?
Answer :
We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
How is shipping calculated?
Answer :
Here are Positive iNK's live rate shipping options: Overnight (next day delivery in the US) Express (1-3 business days in the US, Canada, and internationally) Standard (3-5 business days in the US and internationally, 3-6 days in Canada) Economy (5-8 business days in the US, 6-12 days in Canada, 5-10 days internationally) No rush (10-20 business days internationally) Flat rate (5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally) Orders with flat rate selected will ship with the least expensive shipping method available (economy or no rush).

Our automated system chooses the most suitable and reliable carrier for your shipment, taking into account the shipping method that’s been selected and the end-address. You’ll see the specific carrier delivering the package in the order confirmation email.

Note that economy, no rush, and flat rate shipping options may not have tracking available.

Overnight, express, and standard options will always have tracking.

All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system. For international shipments, orders with the express delivery method will be marked as priority.

Not all methods will always show up for all orders - for example, overnight shipping is only available for orders going to an address in the US. Similarly, express or standard shipping may not be available for all destinations. Only the methods available for the particular address will show up at the checkout.
How quickly are packages delivered?
Answer :
Here are the shipping times for each shipping method we offer:

Overnight: next day delivery in the US
Express: 1-3 business days in the US, Canada, and internationally
Standard: 3-5 business days in the US and internationally, 3-6 days in Canada
Economy: 5-8 business days in the US, 6-12 days in Canada, 5-10 days internationally
No rush: 10-20 business days internationally
Flat rate: 5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally
Do all items in orders always ship together?
Answer :
Each item we ship may have different delivery times. This is because some products are packaged and shipped separately.

For example, we send our posters in super-durable tubes. Obviously, a canvas won't fit in there.

Shipping prices are cumulative. When you're calculating shipping prices on your end, make sure to add up the different shipping prices for all of the products you're sending.

For example, you can order a t-shirt with a flat rate shipping price of $5.00. Each additional t-shirt adds $0.75 for shipping. If you add a tote to the order, then it will also cost simply an additional $0.75. However, if you choose another product, like a mug (that requires different packaging), then you'll have to add the full shipping price. In this case, it would be an additional $6.95.
Where can I find the tracking information for my orders?
Answer :
All tracking numbers can be found in the shipping notification emails we send out, as well as on your customer dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at:
thepositiveink@gmail.com
If I choose a faster shipping rate, will you fulfill my order faster too?
Answer :
Yes, that’s true! All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue. For international shipments, orders with the express delivery method will be marked as priority.
What if the order is lost in the mail?
Answer :
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.